Monday, June 29, 2020

Employee Maliciously Complies To Director's Demands


Steve vastly underestimated this employee and how far they would go to carry out their malicious compliance. Also, Todd sounds like a real life wizard. 

1.

Text - r/MaliciousCompliance u/Ars-Torok • 128d + Join 1 1 1 1 3 4 You are salaried right? Just stay up for this meeting. XL Before we begin dear readers, a brief bit of backstory. I have found that every company has a Todd. You will know who your Todd is, because he is who you call when you don't know who to call. When the unthinkable happens and everything is on fire and there is no hope of salvation, Todd steps in to fix it. Todd spends his entire time just fixing the unfixable. He has been w

2.

Text - Our Todd has an elite team to be on call when stuff breaks. Each team member is the highest authority in the company for one specific thing or another. They are the elite. Their word is law and to question them is to question Todd. Our story begins shortly after I had accomplish greatest goal, and became the newest member of Todd's team. Now my company works with point of sale. We sell computers, software, printers, card readers, and pretty much anything you need to take money from someon

3.

Text - After years working in the call center, I proved myself worthy of Todd's attention. I interviewed, tested, and became the specialist of Third Party Integration. My focus is the connection between our product, and whatever wierd stuff your company wants to use. Examples of this include getting smart lights to change on command from ordering kiosks, letting the staff control the new jukebox you bought with their employee ID cards, or getting the sales data for the day to report to your cana

4.

Text - It is important to note that during my time in the call center, I was paid hourly. As a specialist, I would be made a salaried employee, and would be on call. After accepting the position, I was told that I would have a trial period of one month to prove myself. I would remain hourly, but would have a pay increase to more closely match my expected rate as a salaried employee. I would have the title change and new responsibilities of my job, but I had this month to prove I was worth the ex

5.

Text - 5. the window of time to do one of these upgrades is eight hours 6. the fastest they have been able to do one is ten hours. All of this means one thing. They need a specialist to do the upgrades. One that knows their integration. I give Todd the "Put me in Coach" nod and a deal is struck. Todd is about to leave on vacation, which leaves me under the control of Steve, the director of The Support Center, who used to be my boss before i worked for Todd. I am now on overnights. Four nights a

6.

Text - This process is staggered based on timezones, so I generally am pulling twelve hour shifts. The OT is amazing, especially paired with the raise I got. Fast forward a week or two. The initial batch does not go the best. I have a 40% failure rate. This is due to scripts provided to both the client and me by the various third party companies used by the stores, including their music, food delivery, and credit card processors. Everyone on their side knows who is the bad guy here. Talks are in

7.

Text - reasonable sleep, before the meeting or after. Steve demands that I be there to account for my failures. I already have another specialist designed as my proxy for these sort of meetings, because sleep is a thing. I also explain that I am still hourly, but he wont hear it. He insists that I need to be there to explain why the project is going so poorly, and that my explanation better not just be throwing other people under the bus. He tries to explain that i am salaried and therefore need

8.

Text - I clock in at 10pm the day before the meeting. I do my upgrades, all three of which are successes, due to what I assume is a change in the third party back end. The scripts I am provided with work perfectly this time, and all goes well. The corporate contact I report to in the morning tells me the meeting is just to go over the new changes to procedure we went through that might, and I will get the cliffsnotes in my email. No need to attend the meeting. I thank them and sign out. Then I s

9.

Text - failures, sheepishly agrees that I was a good fit for the project. Then the meeting ends with the best part. The person giving the talk states that she knows I am asleep right now, so she will go over the changes with me personally when I get in tonight. Meanwhile, the guy I asked to sit in on the meeting for me will work with them to set up the changes to be deployed, (about three hours of work) so that it's all ready when I get in at ten. The meeting ends. Steve makes a comment about th

10.

Text - At the end of day two, I have spent 36 hours at work. Caffeine is my only salvation, and we are almost done. Near the end, I am basically waiting for a technician at my last store to finish testing, so I tell him to call me, and shut my eyes for about half an hour, just to rest a bit. All is well. I get called, everything is green. The vigil is over. Two of my friends insist on driving me home, where I promptly pass out into the most heavenly sleep I have had in ages.

11.

Text - I wake up to an email, asking me to head into work for a meeting with HR. It is my day off, so I am kind of perplexed. I head on in, and apologize for being fashionably late. The meeting is with the head of HR, who has a report that I was sleeping on the job. There is camera footage of my 30 minute power nap. I calmly explain that Steve had asked me to show up to the meeting, and then asked me to stay later to set up the changes, and by the time I took my nap (during what I called my paid

12.

Text - hours and change, due to my extended lunch break. Todd returned from his vacation and tore Steve a new definition of duties. From then on he would not be given control over Todd's team when he was away, and we would report directly to the CEO. The project completed without much incident. And I passed my probation with flying colors. Edit: a bit more info, since people are asking. Steve would later be fired several months later due to a similar situation where he threw someone so hard unde

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