This guy staged his own 'French Revolution' when he was forced to wait outside in insane temperatures during a bureaucratic tirade. This clerk sounds like they were on a bit of a power trip, but if we put our customer services shoes on for a minute here... it's also possible that they were just jammed between the rock of management and the hard place of expectant customers and were just trying to do their jobs. Who knows how many times they might have been told not to let ANYONE sit in the waiting areas.
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