Thursday, May 14, 2020

AT&T Tries To Lie To Customer, Customer Takes Revenge


This customer was having none of the shady antics, real or not, from AT&T. Sounds like the scenario involved some lies, some false marks on the credit, and ultimately manifested in the customer getting services switched off of AT&T, which cost the company thousands of dollars. Ouch, indeed. 

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Text - r/ProRevenge + Join u/TheThinGreenGiant • 5h AT&T tries to screw me over $139, I actually screw them out of $72,000 Skip to the bottom for the TL;DR if you don't want to read about my arduous trip through customer service hell. After my wife and I got married last year we decided that we should both get on the same phone plan. We went down to the AT&T store and met with a rep who told us we'd both be on an unlimited plan for $70/mo all-in, including taxes and fees. I was very specific

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Text - about getting the all-in price for the service. It seemed like a decent deal, so we signed up. 2 days later I log in to the website and see that there's already a bill for $139. I call up a rep to see what's up and they tell me that between the activation fees, taxes, and surcharges, the bill was correct. I told them what the salesperson told me and they basically told me to pound sand. I promptly told them I wanted to cancel the service and wanted the $139 waived. They said they could ca

3.

Text - So I figure since I already have to pay for the month, and I don't want to lose my phone number I will just get a new carrier and cancel when I'm ready. So I do my research and find Visible (which is EXCELLENT), and we make the switch. I call back to AT&T and inform them that we have switched carriers and want to cancel the service. I again ask for a refund. The rep informs me that since I have had the service for 4 days thatI am not entitled to a refund. He tells me to read the fine prin

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Text - 3 days to cancel for a full refund. I'm now fuming because the first CSR that I talked to on day 2 denied me a refund if I canceled. I ask for the next level of CSR and they send me to a customer care and retention person. I explain the entire fiasco to him, and how I feel that I have now been lied to twice by AT&T reps (sales rep and first CSR). He is a really cool guy and apologizes and says he'll take care of it and will completely waive the bill. I am very thankful and hang up thinkin

5.

Text - Fast forward a month and I get an AT&T bill in the mail saying my payment was not received and is now late. I again pick up the phone and call AT&T. I eventually make my way through 2 CSR reps until I get back to the customer care and retention department. This time I did not have the chill dude, instead, I got a very smarmy woman who said that the bill was due and l'd owe the entire amount. I asked her to please check the CSR notes and that the last guy told me he would waive the amount.

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Text - Two weeks go by, no response. I call again. This time I get a very nice lady that is sympathetic. She says she'll waive the bill. She comes back and tells me that she can't do anything because the BILL HAS ALREADY BEEN SENT TO COLLECTIONS. She said not to worry and that she'll send a letter to collections to have them waive the debt. I ask if this will go on my credit report and she says no, and that they'll take care of it. Six months later I get a letter in the mail from Sequium Asset S

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Text - I get an alert that I have a negative mark on my credit. I go in and sure enough Sequium has indicated that the amount is in collections. I immediately write letters to all three bureaus requesting that they remove the remark. A month goes by and every single one of the bureaus removes the mark (thank God). Another 3 months go by and then I get a letter from Sunrise Credit Services in NY again trying to collect on the debt. This is truly unbelievable because it appears that Sequium couldn

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Text - That's where this part of the story ends. Who knows what will happen next? I could file a lawsuit but the filing fee alone would be more than the amount owed. Here's the thing; I am not cash strapped. I am blessed enough that I could easily pay the $139 without making a dent in my budget. I have lost 5x that amount in hours spent on the phone and writing letters. But I am determined to go to the mat with AT&T on principle alone.

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Text - This brings us to the revenge stage. You see, in addition to my day job as an attorney, I am an elected city councilman in my town, and when I was going over our monthly expenses I noticed that we were paying AT&T close to $6,000 A MONTH for our phones, internet, and TV services. We're a fairly small town so it was pretty obvious that we were being bent over by these clowns and that we could save a ton of money by switching. I started working with our City Manager and IT Director on findi

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Text - meeting agenda and the council voted to pass it. We decided to completely cut ties with AT&T. Our city is saving a ton of money, getting better service, and with the money we saved from switching we were able to hire another part-time animal shelter employee which we desperately needed. I highly doubt our city would've considered switching if I didn't make such a stink about it. AT&T will end up losing hundreds of thousands over the coming years because of this. I hope it was worth it AT&

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Text - TL;DR AT&T lied to me 3+ times, put false marks on my credit, and made me spend countless hours on the phone and sending letters to fix it. I am a city councilman and found out we could save 50% by switching all of our services from AT&T which saved our City thousands and cost AT&T a $72k a year contract. Edit: Thanks for the Gold!

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