'There's no law regulating what qualifies as 1 vs 2 or 3 star [review]': Upset customer ignites feud with a leather store over negative online review

One unhappy customer tried to write a 1-star review about a leather jacket they got …only to have the company clap back at them. 

It all started with a "name and shame" post, in which the OP told the r/Leathercraft community not to buy from this specific retailer. That's because they were really unhappy with the quality of the leather, citing about 30 imperfections. Then, when they reached out to the company, no one got back to the OP for several weeks. That was enough for the OP to want to spread the news of their poor experience. 

Thus launched a feud between the brand and the customer, with the brand demanding the OP take down the scathing review. However, the OP believes they should be allowed to write a bad review for what they felt was a bad product. Unlike many Reddit posts, there isn't a clear conclusion to who is in the right and who is in the wrong in this scenario. I think that everyone needs to apologize in this situation, but other people side strongly with OP or the company. 

Check out this fashionable drama below. Then, check out these melty Christmas ornaments from overseas, containing these hilariously warped Disney princesses.