There are a few ways to get what you want in a customer interaction. One of those ways is to follow proper procedure, listen to what the person on the other end has to say, and adjust your expectations accordingly. But this is not the Karen way. The way of the Karen would have you believe that patiently waiting for help is an assault on one's character. The Karen way would have you think that if you don't raise your voice and insult people, that you will never be satisfied. The Karen way contends, preaches, and evangelizes the virtues of screaming, threatening, and lying your way to the bottom. The way of the Karen, as many of us know, is the way of ruin.
Karen thought she could get through on a lie, but had another thing coming when tech support got wise to her BS. For a more direct approach, here's a boss who used an eye gag to remove some problem customers. And sometimes, fellow customers join in, like this customer who weaponized the tip jar to defeat a Karen.
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