Saturday, January 23, 2021

Customer Rejects Fancy Steak, Offers It To Friend, Won't Pay For New One


This could potentially divide folks. On the one hand you've got plenty of customers looking to save a dime that also don't really care about the quality of a meal as long as it's edible, and would gladly eat the extra food being offered to them. On the flip side though, if restaurants were to let customers just reject pricey meals, offer them to friends, and then get another free meal in the process that could end up really adding up for the restaurants. You be the judge though, was this restaurant in the wrong, or was their decision totally reasonable? 

1.

Text - AITA telling a customer he has to pay for a new steak, if he's let his friend eat his that was meant to be sent back? Not the A-hole So l'm a head chef, in a place that specialises in steaks. A group of maybe 5 fellas all order pretty expensive steaks. All steaks go out and shortly after a waiter comes back asking for a new one because it was over- done. I say yes but she need to take the wrong steak from them before I do anything.

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Text - She comes toddling back in and says "they won't let me bring the steak back, because his mate said he'll eat it if it's just going to go in the bin". So I tell her to let them know no replacement will be coming out, if I don't get the whole steak back (minus what the initial customer had eaten trying it). She comes back saying they're kicking off and generally being dicks. So I go out and tell them exactly what she had just told them... then I see all steaks have been eaten, even the one

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Text - StAlvis • 21h · Craptain [192] 1 Award NTA The thing about dining at a restaurant is: you have to pay for the food. Reply 1 2.0k ...

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Text - Octus_L · 21h · Partassipant [3] NTA they were trying to get some extra for nothing. Fuck those guys, I've worked in culinary as a prep chef and other roles including hot breakfast buffet tender. People try this bully tactic to feel important and its FR irritating as well as a good reference on seeing how house broken they are. You are no where in the wrong on this Reply 6.2k 3 ...

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Text - CakeisaDie • 21h • Supreme Court Just-ass [131] NTA They needed to return the steak if they wanted to complain about it. Reply 1 327 ...

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Text - xSarawwr • 20h NTA I'm a chef too, and yes while food waste is a problem in the industry, the golden rule is that if the food isn't up to standard then it gets SENT BACK AND REPLACED. It doesn't make a shit bit of difference if it's going in the bin or not, if your food isn't good enough then you send it back and get a replacement that is free of charge. In my place of work you give them a free dessert or drink to make up for the mistake and you'd take it off the bill if they don't want a

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Text - NorCalRoots• 20h NTA - the server needs to be trained on how to handle these situations better. The server should have pulled the plate, as soon as the customer complained. Reply 1.3k 3 ...

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Text - lotusbox • 21h NTA As far as l'm aware, it's pretty universal policy that if you send something back to the kitchen, you have to do just that. So it's certainly an unreasonable expectation. That said, there is a case to be made that, if something is going to the bin anyway, it might as well get eaten. Unfortunately if this became policy it would be very easy to abuse, particularly for items with lower margins like steak. So for the group to have made this request, fair enough, worth a try

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Text - Biteme75 · 21h• Certified Proctologist [29] NTA. Either the steak is acceptable to eat and somebody pays for it, or it isn't and gets sent back. It's no good but l'll eat it for free is not one of the options. Really I think the friend who ate the steak should have been the one to pay, but either way you are not an AH. E Q Reply 4 101 ...

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Text - procrastinating_b•20h · Partassipant [1] NTA I hated when customers did this when I was front of house staff! It's up there with them complaining AFTER theyd already ate the 'terrible' mean. Good for you. Reply 1 16 ...

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Text - Negative-Swordfish-9 • 18h NTA obviously If I buy a Laptop and wanna exchange it for a different one I can't just keep the first one because my friend wants it. It's literally the same thing with the steak. It's an EXCHANGE. Steak for Steak or Steak for money. Simple. Reply 1 15 + ...

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Text - EdwardRoivas• 15h "they won't let me bring the steak back, because his mate said he'll eat it if it's just going to go in the bin". NTA - They dont get to decide that - the restaurant does. Otherwise people would complain all the time and say "i dont like this, remake it, but I will still eat this one since its just going into the trash." My dad was a bartender for over 40 years, he had a guy who was always trying to get one over on him and all the other bars in the area. He would come in

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Text - LivelySally · 21h • Pooperintendant [64] NTA Of course you can only get a new steak if the first is so much to your disliking that you wont eat it. Reply 18 3 ...

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Text - Fatcat118 · 17h NTA. My rule is that if you are taking it home or eating it, you pay for it. If it goes in the trash, it is off the bill- even if it was made perfectly and you just didn't like it. For nice people who are good to the wait staff and aren't dicks, exceptions can be made- "take the steak home and give it to your dog!" or whatever. But the rule of thumb is...you want to keep it at the table, you pay for it. Reply 1 11 3 ...

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Text - BoyAlwaysInTheBuff • 17h NTA. They were just being assholy jerks and trying to score a high-priced meal. I'm a little confused though, I've never been to a high- end steak place (OP said "pretty expensive steaks") with an actual chef and all where you have to pay when you order. A fast-food joint, yes, but not fine dining. Maybe there are such places, though. Reply ...

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Text - hecknono • 18h NTA I think this was a scheme to get a free steak. those guys were scammers. glad you didn't let them get away with this. Reply 1 8 ...

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Text - ccavvy • 15h NTA - As a restaurant manager I also would have made them pay. So many times I have guests who want a meal free because "they didn't like it" but then ask for the meal they supposedly don't like packed up. It doesn't work both ways. I also think the server needs better training. If someone complains about food being cold, overdone, underdone, too salty, etc. it should always be removed. If that's the case we show it to the chef as well so they can make sure the line cooks are

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Text - Redbull_taker · 17h NTA. If an item is defected, you return/exchange it and get a new one. Unless the entity selling the item allows you to keep it. + Reply ...

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Text - Aggressive-Sample612 · 17h NTA. If they wanted to send it back they should have sent it back. Sounds like a very obvious ploy to get free ok. Reply 1 2 ..

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Text - jgunyen · 15h NTA - Hopefully they don't come back. Q Reply 4 2 •..

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Text - DLS3141 • 14h NTA - I had people pull this same crap when I elivered pizzas. They'd call and complain, demanding new pizzas because something was wrong with what they got. l'd bring them the new pizzas and ask for the old ones to take back. 90% of the time they'd already eaten it and l'd have to tell them that if they wanted the new pizzas, they'd have to pay for them. They'd invariably get pissed off, yell and curse at me. Then they'd get put on the "Do not serve" list. Reply 1 2 ...

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Text - Mev852_ • 11h NTA if someone at a table dislikes their steak enough to want a replacement, but someone else at the table eats it, then it was never actually sent back now was it? Just because the customers know what the restaurant is going to do with food that's sent back doesn't mean the customer can then decide what happens to that food that's sent back, especially if it means another customer at that table eats it. That's an easy path to getting scammed out of business. Reply 1 2 3 ...

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Text - DoctorNovakaine · 7h · Asshole Enthusiast [8] NTA. The fact that this is even being asked is honestly really depressing...awful people get away with being dicks so often to food service people that the simplest principles are treated like moral quandaries. But it's simple: they ate the steak, they don't get a new one free. Reply 2 ...

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Text - LesbianardoDiCaprio • 16h NTA. Just because the steak was overdone (allegedly, you've said elsewhere you never actually saw the steak) doesn't mean that he gets a new steak and his buddy gets a free steak. If the steak was particularly bad you might have offered to take it off the bill, but again, immaterial as you never saw it to determine that. Q Reply 1 Vote •..

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