Sunday, November 29, 2020

Horrible Business Karen Gets Booted By IT Employee


It's not every day that an employee gets to come down with the full rank of their own manager and expel a toxic Karen from their workplace. Coming back besuited is the power move that takes the cake. For more Karen episodes, here's a Karen who wanted 1K for a 10 dollar coupon as well as a Karen who demanded that a delivery driver scan her groceries.

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Text - Text - r/talesfromtechsupport - Posted by u/roflcopter-pilot 1 day ago 9 8 6 3 13 2 3 12 A tale about respect, manners, and how IT fired more than 100 guests Đ•pic A recent "Karen" story I read reminded me that last year I had an encounter of that sort which I didn't post about yet. For your entertainment, here it is. First a little background info to set the scene: Our company HQ building has big conference rooms. Despite not being in the events or hosting business at all, we sometimes re

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Text - Text - rented our conference rooms before had booked them again, but this time for a completely different occasion, hence other guests in our house. Regarding technical equipment and support the rules were simple: We as the host provide you with one high quality projector per room, one HDMI cable, one audio cable if you want to use the room's speaker system, and one wifi voucher for each of the devices people need to present from. Everything other than that is your own business as a guest

3.

Text - Text - Last year's autumn, when this happened, both the IT team and our facility department (not sure if that's the correct term, not a native speaker - the department who janitors, catering staff etc belong to) were very short on staff thanks to a bad stomach flu going around. Preparing the conference rooms for renters hasn't been of my duties for years anymore, but due to the staff situation and still knowing how to do it, I helped out. Usually our main janitor prepares the room layout

4.

Text - Text - Since I passed the conference area on the way through the building a little later on, I checked on Lucy and the guests. Quite a few had already arrived, but everything so far was good, projector and sound worked, she felt comfortable to handle the job, everything fine. Half an hour passes by, then I receive a first call from Lucy. The guests wanted to know where they could get wifi vouchers. Dang, my bad, forgot to tell her. I sent her to the front desk to fetch one per device the

5.

Text - Text - Upon entering the hallway to the conference rooms I could already hear an irritated woman's voice heavily berating somebody. Not a good sign. Worried now, I picked up my pace and turned around the final corner, only to find poor little Lucy cornered by a suited woman in her 40s whose voice I had heard, absolutely barking at her about not delivering what they paid for. Lucy was visibly shaking a little, probably getting close to a panic attack. After hearing my footsteps her eyes im

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Text - Text - Woman, still in a very angry tone: "We were promised wifi vouchers in the lease contract for the room, but SHE -" pointing her finger directly at Lucy, almost stabbing her in the eye - "refuses to hand out any!" Lucy, seemingly at the verge of tears now: "But I... I gave you one for your laptop, your tablet and your guest speaker's laptop..." Woman, shouting down on Lucy again: "AND WHAT ABOUT THE OTHERS? We have over 100 people here and EVERYONE needs wifi, you stupid worthless **

7.

Text - Text - Me: "HEY! STOP. Calm down. Keep those insults to yourself, where are your manners?! Back off of her, she's just doing her job and following policy!" Woman, turning to me, cocky look on her face and maximum disdain in her voice: "Who do you think you are, telling me what to say or do, huh? And what stupid policy?! We were promised wifi, and that's what we're getting from you." Me: "The contract clearly states the IT policy for external guests, which -" Woman, cutting me off: "DON'T.

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Text - Text - With that the woman stormed off, back into the conference room. I gestured Lucy to come with me and she immediately followed, glad to get away and barely keeping it together. We made our way around the corner, back to the elevators, when I stopped and put my hand on one of Lucy's shoulders, getting her to look up at me. Me: "I'm so sorry you were treated like that. Are you OK?" Lucy nodded and took a deep breath, slowly regaining her composure. Me, continuing walking with her: "Lis

9.

Text - Text - We reached the elevators and entered one. I pushed the button to the executive floor. Lucy: "Where are we going now?" Me: "My office. At least, I will. You go fetch a cup of hot chocolate or whatever you like from the machine next to the elevators, it's free. Have a seat on the sofa then. I'll be back in a few minutes." Lucy looked confused, but complied. Meanwhile I went through the adjacent hallway door - and into my office. Since I knew in advance I'd help get the conference roo

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Text - Text - Lucy: "This question might sound stupid now, sorry, but... who are you exactly?" Me, smiling: "I do work in IT, but I am the CIO. Since so many of my people are sick right now I'm filling in for them. That's why I helped you set up the room instead of Ben, who'd usually do this. And now, since that lovely woman down there asked for management attention, we'll teach her a lesson in respect. Follow me." With that we made our way down to the conference rooms again. Me, mockingly strai

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Text - Me: "Good morning. My name is <roflcopter-pilot>, I'm the CIO of <company> and therefore the manager in charge regarding your issue, who you demanded to speak." Calmly I walked towards her, reached into my jacket and gave her my business card. The woman took it, but not being able to throw anybody under the bus apparently left her without a plan and speechless. Me: "Now that I got your attention, I have three things to tell you. One: You stated that you 'were promised wifi' and that you '

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Text - She slowly found the ability to speak again. Woman: "OK, I apologize, that was not very professional of me. But -" Me, interrupting her: "That's a massive understatement and doesn't sound terribly sincere to me. Furthermore, point three: Verbal assault and intimidation are against our house rules, which we strictly enforce and you agreed to adhere to by signing the rental contract. This alone warrants your personal removal from our premises. Also you apparently invited more than 100 peopl

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Text - Long story short from here on: She of course threw a massive hissy fit, questioned my authority some more and needed to be guided out by security. The other people from her company were confused and understandably not amused, but cooperated in a civil manner. A week later she had her lawyer send us a letter claiming unfair treatment and requesting a refund, which gave our lawyer a big laugh and the opportunity to lay out to their counterpart how they breached the contract in great detail.

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