People hear what they want to hear, see what they want to see, and want what they want to want. Marilyn-Audrey is a front desk agent of a hotel who shared a story on Reddit about an entitled guest who wasted 20 minutes of her time on the phone trying to get what he wanted. We shall dub the guest 'DA' (short for dumba*s) as per her post.
DA called to check room rates for that night, and after a brief interrogation, out came his inner stupidity. He asked that MA book him a room for the next day but asked that she allow him to check in early. MA politely explained that the hotel was nearly sold out that night and could not guarantee an early check-in for the next day. DA asked a few more stupid questions, and told her in other words: 'I want to reserve the room for free until tomorrow, therefore denying the hotel its rightful potential income for that room because I'm selfish and above everyone else.'
Kudos to MA, because she handled it brilliantly and told him, in a mannerly fashion, to f*ck off. In other words, she told him that the hotel would not deny paying customers a reservation so that he could check in early for free. The man had the audacity to tell her, 'Nothing is absolute, especially in business. Why are you not willing to work with me? Give the phone to someone who knows business.'
He went on to say that she was making it an issue while others did not. Shortly thereafter he pulled the 'Let me speak to your manager' card, and after failing some more, finally hung up the phone. The post gained a lot of popularity, and many of the commenters expressed that they could relate. Scroll down to read the full conversation, along with the comments.
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