Just because someone's a teacher doesn't mean that they haven't fallen through the cracks, and missed the boat on something that's so obvious it's pretty much in the realm of common sense. With that being said, it sounds like this teacher was just having one of those days. Tech support has to weather the storms of ignorance enough as it already is. The least the rest of us can do is to show them the respect and patience they deserve. Glad that everything was able to be resolved in this tale though.
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