When you tell me that a woman found a worm in her salad, and proceeded to issue a complaint on social media, I'd wager a hefty bet that things came undone from there. Well, that is not the case in this surprising customer service success story. Sainsbury's handled their worm incident with some serious grace.
If you're in the mood for more tales from the customer service industry, check out this list of pizza delivery drivers' most messed up deliveries.
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