There are far too many irrational, impossibly entitled customers out there that insist on not accepting tech support employees' advice. It's like they call in to tech support just to pitch a fit, and take out some of the stress they've accumulated through their personal lives, on completely well meaning individuals in the realm of tech support. It's a whole toxic circus act, and hopefully less and less people go about participating in it. In this particular tech support tale, we get to read about a stubborn customer who proactively wastes his own time. Pretty good stuff. For another tech support tale, check out the time that an owner fired the IT guy, and then how the business was completely sabotaged afterwards.
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