Employee Counters Customer's Belligerence With Intelligence And Training

Let it be duly noted that engineers are dangerously sassy when they're bored. With that out of the way, this dude's account of dealing with a terribly belligerent customer is nothing short of glorious. Sometimes, the best course of action when confronted by a customer who seems bent on making your shift miserable is to counteract all of their toxic nonsense with pure brainpower. Check out another wonderful tale of malicious compliance with this man who followed contracted hours, and the destruction that ensued within management.