It sounds like this unfortunate tech support employee was stuck muddling through a gig that suffered the inevitable pitfalls of having an incompetent manager on duty. Honestly this dude J sounds like a complete waking nightmare to work alongside. We're just glad to hear that this dude was able to get out of the toxic job eventually.
Check out another tech support horror story with this company that insisted on their server not being fixed, and then the fallout that ensued.
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