Oh man, buckle right on up for a feels trip. This sweet old lady never met a mean and inconsiderate call center manager's attitude with anything but patience and understanding. It's amazing how, considering what she was going through with the love of her life. Fortunately, there was a particular call center employee on hand that prioritized helping make this lady's request come true, to just shine a little bit of light on the darkness of the situation. Beautiful stuff, really.
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