This hungry dude ordered a pizza to an unorthodox address and some serious communication issues between the workers led to an incomplete delivery. When he called the pizza place and tried to sort out what had happened to his pizza the manager bluntly told him that he needed to provide a better address and to "Call corporate and take the issue up with them." That's all he needed to hear, so call corporate he did.
We're not really sure how we feel about this one. Usually, these stories involve someone obviously "Karen-ing" and abusing the service staff so it's easy to take the worker's side. It's not completely out of possibility that that's what's happening here either, it could have easily been company policy that things need to escalate to corporate before a refund is able to be issued. Now, corporate has just found an excuse to pin policy back onto a manager who they were probably looking for some excuse to fire anyways.
It could just have easily been that this manager was utterly useless and got what they deserved. We'll let you decide.
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