They say the customer is always right. The thing is, that's not the whole quote. The actual quote is "the customer is always right in matters of taste." The meaning being, if customers want to buy gold propeller hats that say "Big Sally" on them, then by gourd you find them those stupid, stupid hats. It doesn't mean that the customer is right about their opinion that their McDonald's coupon should be honored in an Arby's.
People find themselves in the wrong establishment all the time. Sure, it's every person's responsibility to be at least sort of aware of their location in space and time, but sometimes people get distracted by shining lights or existential dread and end up walking into a shoe store demanding to see the fish.
In this case, people were asked what their "sir, this is a Wendy's" moment was, and people from all walks of employment responded with all the unnecessary and weirdly mistaken junk customers have come up and tried to talk about at their place of work. Gotta love it when you get in an argument with a stranger who thinks they should be able to buy paint at a daycare.
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