Friday, September 4, 2020

Man Follows Contracted Hours, Team Follows Suit, Management Caves


Man, oh, man, it sounds like this particular management team was terribly detached and clueless. They continued to send in uniformed representatives, as their company was proactively losing money, and wasted a whole lot of time when they could've actually resolved the issue. All that it took to set the whole thing in motion was one employee strictly following their contracted hours. 

1.

Text - r/MaliciousCompliance + Join u/narsfweasels • 19h "He Works To The Clock! It's In His Contract!" M TL;DR at the bottom. Our site is HUGE. At any one time several hundred things could be happening at once - Biological studies, chemical experimentation, clinical studies on humans, and a whole LOT of paperwork. The tacit understanding is that you work until the job is finished, not 9-5. It sometimes means you will work 12-hour days more than once a week to finish things that are ongoing and

2.

Text - As such, onsite we have a "Resource Center" where you can get anything from a ballpoint pen up to and not limited to potentially hazardous chemicals. The new Resource Manager "Jack" has decided to change proceedings from how it was run by his predecessor: Opening times are 9-10am and 1-2pm. Plus, every 20th of the month, it's closed all day so he can do inventory. Makes sense, in a way: it will help against loss prevention and people will hopefully consider and plan their trips to the Res

3.

Text - However, Jack is extremely strict about his opening times. To the point of turning people out of the Resource Center when the clock hits dead-on the closing time. It came to a head two weeks ago, when some people had reports to print and courier to their clients. We send both digital and hard, and we keep both digital and hard copies. So we use up a lot of paper - we are trying to cut it down - but it's still what we do. Somebody realised that all of the printers on our level were all out

4.

Text - The supervisor and I get called in and told that on no uncertain terms must this happen again: We are all on contracts that state our working hours and Jack is no different. We should respect that he works strictly to the clock, and if we can't manage our time properly, we should learn from Jack. An email was sent to everyone onsite with a terse warning that this would not be allowed, along with a directive to go look at some articles on time management. The entire site, took this very se

5.

Text - Something due to be ready at 8:30 am that needed to be monitored immediately afterwards because the results will be tainted? Nobody is going to come in at 8am to monitor the final stages. Meeting during lunchbreak? Our cellphones are all turned off, sorry, we didn't get the message. Reports not done? Clients don't get them until the report can be completed in contracted hours. Of course, the complaints from departments and clients came flooding in, along with complaints from other sites w

6.

Text - When ask, staff tell management that we have been told to manage our time more carefully and be more like Jack, and work strictly to set hours perour contract. About another twenty minutes passes and an email goes out. "If you need materials, resources etc and Jack is not in the Center, here is his cell. Call him and he will come to help you." TL;DR Guy decides to set his own availability and strictly follow contracted hours. Everyone follows suit, niothing gets done for several weeks. Mo

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