Flexibility is a two-way street, as with anything in any relationship, with concessions made on either side—along with a sprinkling of trust and proven results—providing both parties with an improved situation and the heightened dedication to performance brought about by mutuality.
Any organization that finds that its workers aren't prepared to "go the extra mile" during periods important to the business probably isn't "going the extra mile" for the workers themselves during times when they really need it. A little consideration, even compassion, from your employer can go a long way when you're dealing with any of the various personal challenges that life brings. Workers who haven't been shown flexibility and trust from their employer will be apprehensive about taking on extra work and trusting their employer because, as most workers are aware, any "temporary" extra work that you're expected to do soon becomes a permanent basic requirement.
This worker was eager to visit their ailing father, who had been battling cancer. Finding themselves low on PTO they were seeking to work from their father's address in order to visit their father and keep up with their work. However, upon requesting permission to do this from their boss, they found their boss refused and insisted that they take their remaining leave for the trip instead. They took the leave and were soon approached by another project manager who asked if they would be willing to visit a client near their dad's house, seeing as they had received little understanding and flexibility from their employer leading up to this, and having already fully paid for their own trip, the worker returned the favor and refused to make the visit, whereas they would have been more than happy to visit the client if their original request had been accepted.
This meant that their employer would now have to pay to send someone else to make the visit rather than getting the, essentially free, visit they might have otherwise gotten.
See the worker's account of events below, as originally shared with Reddit's r/MaliciousCompliance subreddit community.
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