Employees working minimum wage jobs are remarkably gifted at identifying customer Karens from a mile away; their posture, the way they present themselves, and the superior tone in their voice as they begin a sentence with an entitled demand. These customers don't go on hiatus, they do not take breaks in their dedicated work to ruin people's day. In this case, a Karen entered a petrol station, eyed the other customers in line, decided her request ranked worthiest, and passed them all, strutting right up to the cashier, demanding a 'fuel refill along with my car collected'.
It's not that Karen was unaware that she had come to the wrong place, but rather that any working human being with a name tag sewed or clipped into a half-formal-looking uniform top looked good enough to her. The cashier, OP, explained that the petrol station did not offer recovery services, nor was OP obligated to abandon her work, waddle down the road with a bucket of fuel and fill Karen's car.
Karen did not take kindly to being told that her request was not within OP's job description, created a scene, and told OP she would not be willing to pay for the fuel that OP wasn't even willing to fill her car with. The situation became so dramatic that other customers began to shoo her away. OP was certain they didn't hear the last of it, and they were right. Karen wrote a long, angry letter to HR, telling them to fire OP.
HR banned Karen instead. Scroll down to read the full, detailed account of events. For more, here is a clever manager who got back at a Karen customer for demanding he fires an employee for delivering the wrong item.
No comments:
Post a Comment