Anyone who has ever worked a customer service job knows that the gig can unfortunately come with having to deal with nasty waves of belligerent and impossibly entitled customers. The process of having to regularly confront such unnecessarily confrontational people can really begin to wear away at one's spirits. Well, this employee decided to fight back against all of the toxicity from entitled customers and try to show them that their rude actions could have consequences for employees' being able to keep their jobs. It sounds like their friends thought the prank but a tad bit mean-spirited. At the same time though, it is pretty clever.
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