Our hearts truly go out to the people in this world that are working tech support. By its very nature the standard tech support job unfortunately brings with it the inevitable series of impossibly testy and ignorant customers. It's honestly a wonder that some of these people are able to make it in this day and age with things being as technologically-infused as they are. It sounds like this particular client wasted people's time to no end, and couldn't have cared less about it. For another ridiculous tech support tale check out the time that a customer believed that the internet literally runs on magic.
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