Nothing can quite bring the blood to a boil like having to deal with a stubborn company that won't be reasonable when it comes to entirely reasonable demands. Fortunately (or unfortunately for the company) this manager was able to exercise some ingenious strategy when it came to forcing their company's hand, and getting the computer upgrade they desired. For another glory story from the tech support world check out this tale about a shady manager who tried to impersonate an employee, and proceeded to fail miserably.
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