Many of us have ended up fielding our unfortunate share of lengthy updates that can then end up making it very hard for us to do our jobs, because our computers end up being necessarily incapacitated while they're updated. With that being said, the bossman in this tech support tale certainly learned his humbling lesson after pressing the very button he was advised to not press. Learn something new every day. Check out another ridiculous tech support tale with this lady who bought a wired mouse, and then got angry that it wasn't wireless.
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