Sunday, July 12, 2020

Customer Keeps Asking for Man, Ends Up In Legal Department


This customer with absolutely no chill couldn't be bothered to be helped by any woman in the company. Eventually he got his wish, but it was far from helpful. For more customer stories, here's one where a boss reality checks awful customers and one where a Karen was defeated with overwhelming kindness.

1.

Text - r/MaliciousCompliance · Posted by u/sheikhyerbouti 21 hours ago "No offense, honey, but I just don't think you're qualified." oc M After seeing a bunch of similar threads, I thought I would post my own story that was shared by a coworker friend and her former manager. Back in my call center days a frequent issue among our female techs (my team had about 5-9 on average out of about 200) was to get someone who would insist on being transferred to a male tech. This happened at least once a w

2.

Text - My friend (Valerie) got a customer who insisted that he speak with a man before even mentioning his problem, saying "No offense, honey, but I just don't think you're qualified." If a customer ever requested to speak with another technician for whatever reason, the policy was to tell the customer to call back. When told this, the customer demanded to speak with a supervisor. So he did.

3.

Text - He spoke with the only female supervisor (Liz) on the floor (who LOVED getting these kind of escalations) who asked the customer why specifically he felt the technician who transferred him wasn't qualified to assist him. Apparently Liz had a habit of letting any female new hires know that if a customer wanted to speak to a supervisor because they demanded a MAN, they are free to let her know. It gets better. Liz had told me that normally these calls end with a very resigned and defeated c

4.

Text - But the customer that had escalated from Valerie refused to believe that ANOTHER WOMAN would be in any position of authority in our company and demanded to speak with Liz's boss. Liz told the customer that she was the final point of contact he was going to get and if he didn't like it, he could call the corporate office. The customer assured Liz that he would do so and hung up. A week later Liz finds out that the customer actually DID call corporate to complain. However, unlike tech suppo

5.

Text - Unfortunately ignorance often knows no bounds, so the customer continued to call back and harass the staff (using choice language and vague threats) until he finally managed to speak with a man - a representative of the company's legal department who let the customer know that all calls with him had been recorded, that they consider any future attempt to contact them to be harassment, and he can expect a cease and desist letter in the near future. Liz said it was the first time she had ev

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